Returns and Exchanges

Please note that all exchanges and returns can only be processed for products in unworn and excellent condition, with their labels and original packaging. A necessary condition is that they be returned together with all the documents that accompany the products. With complete packaging and accompanying documents, and must be done within the time frame stated below.


Orders from Greece:    Immediate update within 48 hours.Please return the product within 7 days from receiving the original order through any courier service (except postal service) .Contact us through email at to send you the return form or call 2313 067727, 6984465426.

European Orders: In case you require returning a purchased product from European countries please contact us through email at or call +30 2313 067727 Monday to Friday 11:00am - 16:00pm  and then return the product within 10 days from receiving the original order through DHL express courier service (please do not use other courier services or postal service) by filling out our company's details available upon your payment receipt.  

*Courier expenses, customs and any other costs that might occur for the returned product are payable by the customer


Sales Section Products bought from our e-shop are not refundable and can only be exchanged with other products.


For Further Assistance do not hesitate to contact us via email at, via telephon

+30 2313 067727

Refund Policy:

In case you would like to return an order and receive a refund please do so within 7 days (Orders from Greece), 10 days (European Orders) from the day you purchased the product using DHL express courier service (please do not use other courier services or postal service.

Pay Pal Account Name/Card Holder Name – Pay Pal Account Number or IBAN Number – Bank Name/Details for us to issue the refund.

**Interbank transaction costs are equally divided between the customer and the company.

Yours Faithfully

Eleni Tsiakiri Jewelry